Return & Refund Policy

• Free returns within 30 days of delivery.
• Defective or damaged items must be reported within 24–48 hours.
• Items must be unused, in original packaging, and in resalable condition.
• Return shipping covered for defective items; otherwise, customer pays.
• Returns require prior approval from Pawtech.
• Refunds processed within 3–10 business days, up to 40 days in some cases.
• Late or non-compliant returns may incur handling/restocking fees (up to 25%).